Cancellation Policy

Cancellation Policy

Cancellation Policy

Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.

If you wish to cancel a booking, please do so sending an email to [email protected].


Type of Tourism ServiceCancellation TermsRefund Terms
1-Day Group Tours in Israel
*see tours excluded from this policy at the bottom of the chart
Cancelation up to 24 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
1-Day Group Tours from Israel to JordanCancelation up to 24 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
1-Day Group Tours from Israel to EgyptCancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Overnight Group Tours with accommodation (2-3 days) from Israel to JordanStandard Accommodations: Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Overnight Group Tours with accommodation (2-3 days) from Israel to JordanUpgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Overnight Group Tours with accommodation (2-3 days) from Israel to EgyptStandard Accommodations: Cancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Overnight Group Tours with accommodation (2-3 days) from Israel to EgyptUpgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Overnight Group Tours in Israel (2-3 days)Standard Accommodations: Cancelation up to 4 weeks before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Overnight Group Tours in Israel (2-3 days)Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Packages (4+ days) consisting of Trips + HotelStandard Accommodations: Cancelation up to 4 weeks before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Packages (4+ days) consisting of Trips + HotelUpgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Private 1 Day Tours in IsraelCancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Private Tours of any length from Israel to Jordan or within JordanStandard Accommodations: Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Private Tours of any length from Israel to Jordan or within JordanUpgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Private Tours of any length from Israel to Egypt, or within EgyptStandard Accommodations: Cancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Private Tours of any length from Israel to Egypt, or within EgyptUpgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section.Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee.

Cancelation within one month prior to departure: no refund for accommodation upgrade.
Private Package Tours in Israel or Private Tours for Groups in Israel, Jordan, and/or Egypt or Other Special/Custom Organized ToursCancelation up to 4 weeks before departure will receive a refund of 95% of total price.Up to 4 weeks before departure, 100% minus a 5% credit card processing fee.
Transportation or VIP ServicesCancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
Leisure Activities / Covid testsCancelation up to 48 hours before the start time of the event by sending email to Tourist Israel100% refund minus a 5% credit card processing fee
*City of David & Underground Jerusalem Day TourCancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel100% refund minus a 5% credit card processing fee

For full Terms and Conditions, please click here. In case of contradiction, Terms and Conditions always apply