Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.
If you wish to cancel a booking, please do so sending an email to [email protected].
| Type of Tourism Service | Cancellation Terms | Refund Terms |
|---|---|---|
| 1-Day Group Tours in Israel *see tours excluded from this policy at the bottom of the chart | Cancelation up to 24 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| 1-Day Group Tours from Israel to Jordan | Cancelation up to 24 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| 1-Day Group Tours from Israel to Egypt | Cancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Overnight Group Tours with accommodation (2-3 days) from Israel to Jordan | Standard Accommodations: Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Overnight Group Tours with accommodation (2-3 days) from Israel to Jordan | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Overnight Group Tours with accommodation (2-3 days) from Israel to Egypt | Standard Accommodations: Cancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Overnight Group Tours with accommodation (2-3 days) from Israel to Egypt | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Overnight Group Tours in Israel (2-3 days) | Standard Accommodations: Cancelation up to 4 weeks before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Overnight Group Tours in Israel (2-3 days) | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Packages (4+ days) consisting of Trips + Hotel | Standard Accommodations: Cancelation up to 4 weeks before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Packages (4+ days) consisting of Trips + Hotel | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Private 1 Day Tours in Israel | Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Private Tours of any length from Israel to Jordan or within Jordan | Standard Accommodations: Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Private Tours of any length from Israel to Jordan or within Jordan | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Private Tours of any length from Israel to Egypt, or within Egypt | Standard Accommodations: Cancelation up to 72 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Private Tours of any length from Israel to Egypt, or within Egypt | Upgrades to Accommodations: Cancelation is subject to the Refund Terms in this Section. | Cancelation up to one month prior to the departure: 100% refund minus a 5% credit card processing fee. Cancelation within one month prior to departure: no refund for accommodation upgrade. |
| Private Package Tours in Israel or Private Tours for Groups in Israel, Jordan, and/or Egypt or Other Special/Custom Organized Tours | Cancelation up to 4 weeks before departure will receive a refund of 95% of total price. | Up to 4 weeks before departure, 100% minus a 5% credit card processing fee. |
| Transportation or VIP Services | Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| Leisure Activities / Covid tests | Cancelation up to 48 hours before the start time of the event by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
| *City of David & Underground Jerusalem Day Tour | Cancelation up to 48 hours before the start time of the trip by sending email to Tourist Israel | 100% refund minus a 5% credit card processing fee |
For full Terms and Conditions, please click here. In case of contradiction, Terms and Conditions always apply