Come join us at Tourist Israel!
We’re hiring for our team! Tourist Israel is Israel’s largest travel group for incoming travel. We are an established company who work directly with visitors from around the world and are hiring for our family of brands. We’re looking for committed, flexible, kind, and detailed oriented people who are looking for a new challenge to join our team.
- Customer Service Supervisor
Please send all cv’s to [email protected]
Customer Service Supervisor
Responsibilities:
- Supervise our team of travel geniuses providing support and guidance to customers booking via our website (multichannel include email, phone calls, online chat, WhatsApp)
- Assist customers with special requests
- Hiring and training of team members
- Ensuring that the customer service team works according to the defined SLA to a high an international standard
Skills & Requirements
- A good knowledge of the Israel geographically and an interest in travel
- Experience in working with customer service and communication systems (such as Zendesk, Freshdesk, or similar)
- Strong listening, written and verbal communication skills in English (native or mother-tongue level, additional languages advantage) with strong verbal communication in Hebrew. Other languages an advantage.
- Possess a can-do attitude with impeccable attention to detail
- Strong computer and internet navigation skills
- Strong service mentality with a willingness to go above and beyond for every customer
- Demonstrate robust multi-tasking skills
- Work from our Tel Aviv office (with the best sea view in town)